Terms & Conditions

About

This website is owned and operated by Helene Engrand Art.

By using this website or placing an order, you agree to these Terms & Conditions.

Products

All original artworks are unique. Measurements are approximate and colours may vary slightly due to different monitor settings.

Prints are produced from original artworks using high-quality archival printing methods.

Frames shown in photographs are for display purposes unless otherwise stated.

Pricing

All prices are displayed in GBP (£).

Prices may change without notice but will not affect orders already placed.

Payment

Payment is due in full at the time of purchase using the payment methods available at checkout.

Shipping

Orders are carefully packaged to ensure safe delivery.

Estimated delivery times are provided as guidance only and are not guaranteed.

Customers are responsible for any customs duties or import taxes on international orders.

Intellectual Property

All artwork, images, photographs, text and content on this website remain the copyright of Helene Engrand unless otherwise stated.

The purchase of an artwork does not transfer copyright.

Artwork may not be reproduced, copied, scanned, printed, distributed or used commercially without prior written permission.

Limitation of Liability

I take great care in describing and packaging every artwork. My liability is limited to the purchase price of the item ordered, except where required by law.

Privacy

Personal information is used only for processing orders, responding to enquiries and providing customer support. Your information will never be sold to third parties.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Privacy Policy

I respect your privacy and am committed to protecting your personal information.

Information I Collect

When you place an order or contact me, I may collect:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number (if provided)

  • Payment information (processed securely by my payment provider)

  • Order history

How Your Information Is Used

Your information is used to:

  • process and deliver your order

  • communicate about your purchase

  • respond to enquiries

  • comply with legal and tax obligations

If you subscribe to my newsletter, I will only send marketing emails with your consent. You may unsubscribe at any time.

Data Security

Reasonable security measures are used to protect your information. Payment details are processed securely by trusted third-party payment providers and are never stored by me.

Cookies

This website may use cookies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings.

Your Rights

Under UK data protection law, you have the right to request access to, correct or delete your personal information, subject to legal obligations.

For privacy enquiries, please contact me using the contact details provided on this website.